In his twelfth game for Switzerland, Swiss Nati-Goaly Gregor Kobel leaves the pitch without conceding a goal for the first time. “It was a good game from us. We got behind the chain quickly and created a lot of chances,” said a delighted Kobel. He’s less happy about the ‘too zero’ question, which he was […]
Quick-witted and with a sympathetic laugh, Nati-Goaly counters journalists from Read More »
There are two ways to respond to a verbal attack. Firstly, to engage with the topic, argue and substantiate your position with your own examples and facts, or secondly, to apply the 3-T rule (touch-turn-talk). This means briefly categorising the attack (#touch) and then quickly returning to your own safe ground in terms of content
The 3-T rule⎥Name an attack without going into it Read More »
Since last Wednesday, everyone has been looking towards Blatten. Suddenly, people from small Valais municipalities are in the public eye, giving media conferences and interviews. The mayor Matthias Bellwald has attracted particular attention. The former professional officer, a colonel in the general staff, can touch people with his words. He gives space to the suffering
TeleZüri: Andreas Eigenmann on crisis communication in the Lötschental valley Read More »
President Karin Keller-Sutter is quickly in the Lötschental valley. She has the crisis situation explained to her and flies over the disaster area in a helicopter, whereby the published image is very similar to that of then US President George W. Bush, which triggered a shitstorm during the 2005 floods in New Orleans. In contrast
Stumbling blocks in crisis communication Read More »
Matthias Bellwald, mayor of Blatten, shows remarkable strength and empathy during the crisis. Despite the destruction of the village, he emphasises the importance of cohesion and the need to look to the future. Bellwald always speaks on behalf of the village and the valley, conveys confidence and sees the reconstruction as the first step. He
We have lost the village – but not our hearts! Read More »
During the 1960s, Kennecott Copper Corporation’s long-term, favorable contract to manage the El¬ Teniente mine seemed to be falling through. The political situation had changed drastically since the contract was signed, and the terms of the contract – including low royalties for the mining rights – threatened to change. Chile had prepared a very attractive
How to deal with a Powerplay: 3-D Negotiation Read More »
The relationship level between negotiating partners very often determines the success or failure of negotiations. However, emotions can also be used deliberately to deceive the negotiating partner. The following rule therefore applies: “Separate the relationship level from the factual level” or “Be conciliatory in your dealings with your negotiating partner, but tough on the matter”.
Dirty negotiation tactics: Vladimir Putin, the “Chamäleon“ Read More »
After an unprecedented argument on Friday, 28 February 2020, in front of the cameras, US President Trump and his Ukrainian counterpart Zelensky broke off their meeting in Washington. Trump had previously levelled accusations at Zelenskyi. He said he was risking a third world war. In light of the current situation, here are three tips on
When — and How — to Keep a Poker Face Read More »
CHF 50,000 to CHF 90,000 is the value of an editorial TV report Editorial contributions in the traditional media are still highly regarded by the Swiss public. The credibility of the programme plays a decisive role here. A 10vor10 programme on SRF reaches an average of 440,000 viewers, the SRF1 Tagesschau main edition 700,000 viewers.
Monetary value of media communication Read More »
When a teacher knows that their students‘ abilities can change and develop,’ says Roland H. Grabner, ‘they also believe more in their self-efficacy in their profession.’ 1) Limited learning phases Myth: The age of 0 to 3 years is a critical time window, after which certain things can no longer be learnt. Toddlers should therefore
Neuromyths about learning Read More »
Other passengers report that a crew member lost consciousness on board. Swiss confirms this and says that it was the flight attendant who later died. […]
Why doesn’t Swiss actively provide information about the verified facts right away? Read More »
Donald Trump is President of the USA again. But there is one thing we can learn from presidential candidate Kamala Harris for our everyday business lives. Whether for appearances in front of a critical audience or in sensitive meetings: Walk confidently into the lead and don’t let anyone interrupt you, because you have something to
